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Telephone Privileges

details about phone call

Residents in our program are provided one (1) free telephone call the day they arrive at the CBCF.

All other calls must be made through the collect call telephones located on the resident halls.  These telephones are equipped for OUTGOING CALLS ONLY and ALL phone calls are limited to fifteen minutes and placed during leisure time.  

The CBCF uses ICSolutions for its resident phone service. You may view a full brochure by clicking ICS Brochure 1 & 2     Get Adobe Reader

1.  When you receive a call from a resident, you will hear voice prompts providing information about the prepaid services. 
2.  You will be invited to stay on the line for a short, one-time, free call with the resident. 
3.  At the end of the call, you will be automatically transferred to the prepayment center. At this time, the resident
     is notified of the transfer and is disconnected from the call.
4.  You will be offered a variety of payment options to set up an account. 
5.  Once the account is funded, the telephone system is automatically updated.  

In addition to the live agent prepayment center, ICSolutions offers a convenient online payment system through which friends and family can establish and fund a prepaid account. Go to www.ICSolutions.com and click on the Prepaid Calling link.   

Helpful Tips to Avoid Disconnection:

1.  Do not attempt a 3-way call. 
2.  Do not use call forwarding or call waiting. 
3.  Do not press numbers on the key pad after the call is connected. 
4.  Avoid long periods of silence during conversations. 
5.  Avoid using a TeleZapper.  

If you have questions, please contact the prepaid calling customer service line by dialing 1-888-506-8407, available 24 hours a day, every day. You may also email [email protected] or send mail to Customer Service, 2200 Danbury Street, San Antonio, TX 78217. 

Residents may use staff phones only with staff permission and only for program purposes. Residents MAY NOT receive personal incoming calls on staff telephones. The phone number to the facility may be left with family and/or friends for emergency purposes only.  

telephone passes

If residents need to use staff telephones, they may request a phone pass from their assigned Case Manager by submitting a Request for Conference Form (Call Card).

1.  Telephone passes are to be issued for the following reasons ONLY:  Sponsors,  Work,  Emergency
2.  Calls are to be limited to five (5) minutes in length and, if you do not reach the intended party, no other calls will be made.

*** Telephone passes are given to residents during normal business hours only when calls cannot be made from the Case Manager's office.***

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