Skip to main content

telephone privileges

details about phone call

Residents in our program are provided with one (1) free telephone call the day they arrive at CBCF.

All other calls must be made through our collect call telephones located on the resident halls.  These telephones are equipped for OUTGOING CALLS ONLY and ALL phone calls should be limited to fifteen minutes and placed during leisure time.  

We acquired a new phone service from the company IC Solutions, you may view their full brochure by clicking ICS Brochure 1 & 2     Get Adobe Reader

1.  When you receive a call from a Resident you will hear voice prompts providing information about the prepaid   
2.  You will be invited to stay on the line for a short, one-time, free call with the Resident. 
3.  At the end of the call, you will be automatically transferred to the prepayment center. At this time, the Resident
     is notified of the transfer and is disconnected from the call.
4.  You will be offered a variety of payment options to set up an account. 
5.  Once the account is funded, the phone system is automatically updated.  

In addition to the live agent prepayment center, IC Solutions offers a convenientonline payment syste through which friends and family can establish and fund a prepaid account.  Just go to and click on the Prepaid Calling link.   

Helpful Tips to Avoid Disconnection:

1.  Do not attempt a 3 Way call. 
2.  Do not use call forwarding or call waiting. 
3.  Do not press numbers on the key pad after the call is connected. 
4.  Avoid long periods of silence during conversations. 
5.  Avoid using tele-zappers.  

If you have any questions, please contact the prepaid calling customer service by dialing 1-888-506-8407, available 24 hours a day, every day. You may also contact through email, or mail at Customer Service, 2200 Danbury Street, San Antonio, TX 78217. 

Residents may use staff phones only with staff permission and only for program purposes.  Residents MAY NOT receive personal incoming calls on staff telephones.  The phone number to the facility may be left with family and/ or friends for emergency purposes only.  

telephone passes

If residents need to use staff telephones they may request a phone pass from their own Case Manager by turning in a Request for Conference Request Form (Call Card).

1.  The phone passes are to be issued for the following reasons ONLY:   Sponsors  Work  Emergency
2.  Calls are to be limited to five (5) minutes in length and if you do not reach the intended party then no other calls will be made.

*** Telephone passes are to be given to residents during normal business hours only when calls cannot be made from the case manager's office.